Delivery

Shipments and returns

Your Pack Shipment

We are committed to getting your order to you as quickly and efficiently as possible. Here’s what you can expect from our shipping process:

  • Order Processing: Orders are typically processed and shipped within [1-3 business days] after payment is confirmed. Please note that processing times may be slightly longer during peak seasons or promotional events.

  • Shipping & Delivery: We offer a range of shipping options. Delivery times are estimates and will vary based on your selected shipping method and final destination. You can choose your preferred shipping option at checkout.

  • Shipping Costs: Shipping costs are calculated at checkout based on your order's weight, dimensions, and your delivery location. We occasionally offer free shipping promotions, which will be announced on our website.

  • Order Tracking: Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to track your package's journey.

  • International Shipping: We ship to various international destinations. Please be aware that international shipments may be subject to customs duties and import taxes, which are the responsibility of the recipient.

Returns and Exchanges

We want you to be completely satisfied with your purchase from bdazzling. If you are not happy with your order, we are here to help.

  • Return Period: You may return unused and undamaged items with their original tags and packaging within [15 days] of the delivery date.

  • Eligibility: To be eligible for a return, your item must be in the same condition that you received it. Items that are used, washed, altered, or damaged will not be accepted.

  • Return Process:

    1. Please contact our customer service team at [bdazzling346@gmail.com] to initiate a return request. Include your order number and the reason for the return.

    2. Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your package.

  • Refunds and Exchanges:

    • Refunds: Once we receive and inspect your return, we will process a refund to your original payment method. Please allow [5-10 business days] for the refund to appear in your account.

    • Exchanges: If you would like to exchange an item for a different size or color, please indicate this in your return request. We will process the exchange once we have received your return and the new item is available.

  • Shipping Costs for Returns: Return shipping costs are the responsibility of the customer, unless the item received was incorrect or defective.